SERVICES

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Public Sector Services

Over the last several years, the focus on consumer debt has moved from credit cards and auto loans to the cost of education. Students are forced to continue borrowing more from the government and private entities to fund their education. It is no surprise that most student defaults are due to legitimate problems with the repayment process.

 

In 2009, FMS ended all other collection and call center operations to focus entirely on the Education sector. This narrow focus has led to a level of specialization that delivers impressive results to our clients – and even more importantly, best in class services to the students we service.

 

Today, FMS works primarily on large portfolios of government-held and government-guaranteed student loans. Our services are not just providing results for the students, we assist in resolving their repayment issues. They provide tremendous benefits to the nation’s taxpayers as well. Recovery of these debts now provides a foundation for loans in the future, not to mention helping to keep interest rates down for all the new students who need loans.

 

Our approach is to make sure that students are provided with the best information, the best tools, and the best servicing so that they can make the best decision on how to repay their loans. Our technology, training, and specialization allows our staff to be the most informed, qualified counselors available to students, even as we perform debt collection activities.

 

As the total outstanding student loan debt exceeds $1 trillion, we continue to focus on helping one borrower at a time.

Solutions for our Government Clientle

As a longtime GSA contract holder,  FMS’ services are available under our GSA Schedule–GS-23F-0063J.

For each portfolio managed, FMS assigns a dedicated team whose sole responsibility is to manage their particular client’s accounts. Each team is fully trained on the client’s specific scope of work and is led by a management team versed in the client’s line of business and performance expectations.

 
Private Sector Services

The Private Sector Service Division of FMS grew out of our extensive experience and expertise working with all types of consumer receivables – from credit grantors to asset management firms. We have directed these proficiencies toward a goal of providing services for students who take out student loans from non-governmental sources. Our sole focus is the Education Sector. 

The growing problem of private education loan debt has begun to catch the attention of Congress, the Consumer Finance Protection Board, the Inspectors General, educational institutions, commercial banks, colleges, parents, and student groups. The only proper way to handle this attention is to keep the focus exactly where it belongs — on the student. By ensuring that all practices are ethical, effective for the business, and most importantly student-centric, we find that we can resolve problems almost as soon as they arise. 

FMS’ Private Sector Division is capable of handling all functions in the loan repayment life cycle — from first party servicing and billing to debt collection activities. 

FMS has developed an extremely successful non-confrontational approach to loan resolution that ensures both the dignity of the consumer and compliance with the myriad laws and regulations. Our compliance program delivers results while focus on an ongoing goal of zero complaints or violations; our employee retention rate is over 70 percent; and we are top ranked amongst all our clients. 

Students can depend on being able to work out a repayment arrangement, understand their overall obligation, be aware of their rights and responsibilities, and be treated with dignity and care. Clients can depend on our results with regard to compliance, deliverables, and a focus on your business.

We are here to serve your needs with an adaptability and agility that is akin to the technology industry.

Service Approach

Changes to the Federal loan programs, combined with the increasingly common inability of families to provide the Estimated Family Contribution for government loans, have created a need for student to look to the private sector for funding. While most of these loans are paid back in a timely manner, far too many students default because of legitimate reasons – from economic hardship to assorted life-changing events.

FMS is focused on providing highly specialized services to a relatively small client base. We concentrate on starting from a set of clearly defined goals and advancing, through continuous refinement of our processes, toward an escalation in the business partnership. FMS’ Private Education Division employs best practices drawn from its impressive experience in managing account resolution for Federal loans and assorted other types of consumer debt. In particular, our role as a citizen outreach expert has given us a unique sensitivity to the importance of maintaining amicable relations with our client’s stakeholders.