Technology

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FMS’ infrastructure is characterized by the following technological features:

 

  • Collocated Data Centers – We operate primary and secondary collocated Tier 3 data centers with geographic separation for optimum physical and environmental security controls.
  • Complete Redundancy – We have achieved complete redundancy of all mission critical systems through the implementation of twin configurations in both the primary and secondary data centers.
  • Data Availability – FMS has achieved complete protection of data availability and integrity through  the use of the following technologies:
    • Storage Area Network including full data replication from the Primary Collocated Data Center to the Secondary Collocated Data Center.
    • Recover technology that provides industry-leading Recovery Time (RTO) and Recovery Point (RPO) Objectives.
    • De-duplication technology as well as a Disk-to-Disk-to-Tape data backup methodology, which streamlines the data backup process, provides quicker and more reliable data restores, and minimizes the expense of tape technologies as well as the environmental impacts of plastic and magnetic media.
    • System redundancy at all levels including WAN connectivity, Internet connectivity, firewalls, routers, switches, and servers.
  • Thin Client Computing – FMS uses a Thin Client computing environment in conjunction with terminal servers running on virtualized blade servers.  This environment not only increases the level of information security, but also greatly reduces the harmful impacts of data centers on the environment in the form of electrical and cooling needs.
  • Voice over IP (VOIP) – Our VOIP telephony system provides flexibility, cost efficiency, and interoperability.
  • Predictive Dialer – FMS operates within a fully blended inbound-outbound environment supported by a predictive dialer platform resulting in best-in-class contact rates, advanced IVR capabilities, and virtually limitless capacity for workflow customization.