Private Sector Services
FMS manages delinquent and charged-off receivables for some of the nation’s largest credit granters and asset management firms. As a fully licensed and bonded collection agency, FMS is authorized to conduct collection activities in all states requiring licensure and holds a certificate of authority to conduct business in Puerto Rico. At present, FMS manages well over $4 billion dollars in delinquent assets.
Companies including Sallie Mae, Card Acquisitions, LLC and Asta Funding Corporation among others entrust FMS with the management of their at-risk and debt portfolios for two equally important reasons:
- Our recovery performance is impeccable; we consistently receive top echelon rankings on all portfolios serviced.
- Our approach to debtor contact preserves our clients’ brands, eliminates lawsuits, and has reduced complaints to a level far below industry norms. In fact, FMS receives less than one complaint a month and has not received a valid complaint in over two years.
Approach
Preserving the dignity of our client’s customers and borrowers is not only an ethical business practice; it is an effective business practice. We have adopted and continue to pioneer training in non-confrontational negotiation techniques. Our commitment to understanding each debtor’s situation, and thereby initiating tailored payment arrangements, results in a solid repayment habit and ensures a consistent revenue stream for our clients.
Private Sector Solutions
- Pre charge-off Customer Retention and Cure Programs
- Post charge-off Collection Programs (Primary, Secondary, Tertiary, Out-of-Statute and Warehouse programs)
- Credit Bureau Referral
- Insurance claim rebilling services for healthcare institutions
- Skip Tracing and Demographic update services
- Development of internal, and application of external, scoring analytics for optimal portfolio liquidation
Receivables Managed
Our portfolios include both consumer and commercial asset programs ranging from pre-charge customer care services to out-of-statute debt collection, and every level of delinquency in between. Specifically, FMS’ enterprise-wide active inventory consists of the following receivables:
- Auto deficiency balances;
- Credit card and retail debt;
- Delinquent installment loans;
- Healthcare receivables (bad debt and insurance claims); and
- Telecommunication debt (wireless and residential).
Clients
Since 2004, FMS has provided debt collection services on consumer and business debts. Our call center infrastructure along with dedicated management teams for each client, and almost total commitment to customer service-based debt collection enables FMS to achieve top echelon rankings across all clients and lines of business.
FMS is focused on providing highly specialized services to a relatively small client base. We concentrate on achieving an initial set of clearly defined goals through continuous refinement of our processes in order to justify an escalation in the business partnership. Though we actively look for opportunities to add value to our client relationships, we do not add other projects (e.g. tailored data management solutions, hybrid balance transfer-collections, etc.) until results are proven.
In particular, the Company’s role as a citizen outreach expert has given us a unique sensitivity to the importance of maintaining amicable relations with our client’s stakeholders. From taxpayers and Federal student loan borrowers to consumers and patients, FMS handles all individuals with respect–a fact evidenced by the Company’s extremely low level of complaints.
Representative List of Private Sector Clients:
- SLM Corp. (Sallie Mae)
- University of Phoenix
- Keiser University
- Resurgent Capital Services
- Asta Funding Corp.
- Hilco Receivables
- Card Acquisition/Meta Bank
- Fourscore Resources Capital, LLC
- Orion Portfolio Services