Logistics

FMS is a leading provider of accounts receivable management solutions to the education sector. Our focus is exclusively on student loan revenue enhancement, which allows us to employ the best, most highly specialized practices and techniques to service student borrowers. Each of our service delivery centers provides best in class default resolution servicing on behalf of our clients.

  • Since our inception, FMS has touched over 7.5 million consumers representing over $28 billion in accounts.
  • To date, FMS has collected over $1.5 billion across both government and private sector clients.
  • We have helped rehabilitate over $1 billion in student loans.
  • No other company has managed to graduate from the Department of Education's Small Business Pool to the Unrestricted Pool and receive a First Place ranking.
  • Despite competing against a number of much larger agencies, FMS is ranked FIRST in performance, contract-to-date.

Capacity 

FMS has a capacity of approximately 1,500 FTE at our existing contact centers, with 1,000+ FTE currently employed.  Each of our production units is dedicated to their particular client, agency, or school and operates from a fully-blended inbound/outbound calling environment.